Novateur's Policies

Welcome to Novateur’s Policy Page, where our commitment to ethical practices and responsible business conduct is transparently showcased. As a leading organization, we uphold a diverse range of guiding principles that govern our operations and interactions. Explore our comprehensive suite of policies, including Business Continuity, Corporate Social Responsibility (CSR) & Sustainability, Quality Management, Health, Safety, and Environment (HSE), Environmental Sustainability, Prevention of Sexual Harassment, Exploitation, and Abuse (PSHEA), Modern Slavery Act, and Anti-Bribery and Anti-Corruption. These policies exemplify our dedication to integrity, transparency, and a sustainable future, ensuring that our actions align with our values.

Policy Statement: Novateur recognizes the critical importance of maintaining business operations and delivering uninterrupted services to our clients. This Business Continuity Policy outlines our commitments as well as those of our brands to preparing for, responding to, and recovering from disruptive incidents that may impact our operations. By implementing effective Business Continuity Management (BCM) practices, we aim to minimize the impact of disruptions and ensure the continued provision of services.

Scope: This policy applies to all aspects of Novateur’s operations, including the design and delivery of specialized services and solutions independently or as part of our brands or group strategy.

Limitations and Exclusions: While we strive to implement comprehensive BCM practices, it’s important to acknowledge that certain events may be beyond our control, including natural disasters, extreme weather conditions, and external factors that could impact our ability to operate. Additionally, this policy does not cover disruptions arising from third-party suppliers or service providers. However, our contingency plans include maintaining clear communication with suppliers to address any potential disruptions.

Policy Elements:

1. Accountability and Responsibility: Novateur’s senior management is committed to BCM and has appointed the Business Continuity Executive with the responsibility of overseeing and implementing BCM efforts under the purview of the Chief Business Officer who has overall authority for BCM.

2. Risk Identification and Assessment: We systematically identify, assess, and mitigate risks that could disrupt our operations. Our risk assessments guide the development of mitigation strategies and recovery plans.

3. Business Continuity Program: Novateur maintains a formalized Business Continuity Program to ensure a structured approach to continuity planning, testing, and recovery strategies.

4. Incident Response Structure: We have established a clear incident response structure that outlines communication lines, escalation procedures, and roles and responsibilities during disruptions.

5. Recovery Strategies: Our organization has developed comprehensive recovery strategies that focus on restoring business-critical activities following various disruption scenarios.

6. Testing and Validation: We validate our recovery capabilities through regular exercises and testing, ensuring the effectiveness of our business recovery plans.

7. Communication and Collaboration: In the event of a disruption, we are committed to promptly notifying stakeholders and collaborating with them to minimize impact and ensure a coordinated response.

8. Training and Awareness: Novateur ensures that employees are adequately trained and aware of their roles in executing BCM plans during disruptions.

9. Continuous Improvement: We are dedicated to continuous improvement in our BCM efforts, regularly reviewing and updating our plans to address emerging threats and challenges.

Last Signed Off: This Business Continuity Policy was last signed off on 14th February 2022 by Valentine Adejoh, Chief Business Officer, indicating the commitment of Novateur’s leadership to the principles and objectives outlined herein.

Conclusion: Novateur is fully committed to implementing and maintaining effective Business Continuity Management practices. This policy guides our efforts to ensure uninterrupted service delivery and operational resilience in the face of disruptions.

Policy Statement: Novateur is dedicated to operating as a responsible corporate citizen that actively contributes to society and prioritizes sustainability. This Corporate Social Responsibility (CSR) & Sustainability Policy underscores our commitment to conducting business in an ethical, socially responsible, and environmentally conscious manner.

Scope: This policy applies to all aspects of Novateur’s business operations, encompassing our brands and the delivery of specialized solutions or services.

Limitations and Exclusions: While we strive to uphold high CSR and sustainability standards, certain factors beyond our control, such as global economic conditions and regulatory changes, may impact our ability to implement certain initiatives. Additionally, this policy does not cover actions and practices of third-party suppliers or service providers. However, we maintain a commitment to collaborating with partners who share similar values.

Policy Elements:

1. Ethical Business Practices: Novateur adheres to the highest ethical standards in all interactions with clients, employees, partners, and the wider community.

2. Environmental Responsibility: We are committed to minimizing our environmental footprint by implementing sustainable practices, reducing waste, and conserving resources.

3. Social Engagement: We actively engage with our local communities through philanthropic efforts, volunteering, and supporting initiatives that contribute to social well-being.

4. Employee Well-being: We prioritize the well-being of our employees by providing a safe, inclusive, and supportive work environment that encourages professional growth and work-life balance.

5. Diversity and Inclusion: We foster a diverse and inclusive workplace that values individuals from all backgrounds, promoting equality and respect for everyone.

6. Supplier Relations: Novateur collaborates with suppliers and partners who uphold ethical practices and demonstrate a commitment to CSR and sustainability.

7. Customer Satisfaction: We strive to exceed customer expectations by delivering high-quality products and services that align with our CSR and sustainability values.

8. Sustainable Innovation: We actively seek opportunities to innovate and develop products and services that contribute to a more sustainable future.

9. Compliance and Accountability: We uphold compliance with all applicable laws, regulations, and industry standards related to CSR and sustainability.

Last Signed Off: This Corporate Social Responsibility (CSR) & Sustainability Policy was last signed off on 14th February, 2022 by Valentine Adejoh, Chief Business Officer, affirming Novateur’s commitment to ethical business practices, sustainability, and social responsibility.

Conclusion: Novateur is dedicated to integrating CSR and sustainability into every aspect of our business. This policy reflects our commitment to conducting business responsibly and contributing positively to society and the environment.

Policy Statement: Novateur and its affiliated brands are committed to delivering unparalleled quality in every aspect of our operations. This Quality Policy underscores our dedication to providing exceptional products and services that meet and exceed the expectations of our clients, partners, and stakeholders. Through continuous improvement, adherence to industry standards, and a relentless pursuit of excellence, we strive to maintain our position as a leader in our field.

Scope: This policy applies to all entities under the Novateur umbrella, including its brands, and encompasses all products, services, processes, and interactions.

Limitations and Exclusions: While we endeavor to achieve the highest standards of quality, certain factors beyond our control, such as unforeseen external circumstances, may impact our ability to meet specific quality targets. Additionally, this policy does not cover actions and practices of third-party suppliers or service providers. However, we are committed to collaborating with partners who share our commitment to quality excellence.

Policy Elements:

1. Customer-Centric Approach: Novateur is dedicated to understanding and meeting the needs and expectations of our clients. We prioritize open communication, responsiveness, and continuous engagement to deliver solutions that delight our customers.

2. Adherence to Standards: We uphold the highest industry standards and best practices to ensure that our products and services consistently meet quality requirements and regulatory guidelines.

3. Continuous Improvement: Novateur fosters a culture of continuous improvement. We regularly evaluate our processes, systems, and operations to identify opportunities for enhancement and innovation.

4. Employee Excellence: We empower our employees through training, development, and a commitment to excellence, ensuring they are equipped to contribute to the highest level of quality in their roles.

5. Supplier Collaboration: Novateur collaborates with suppliers and partners who share our dedication to quality, promoting the use of quality materials and components in our products and services.

6. Data-Driven Decision Making: We base our decisions on accurate data, utilizing performance metrics, feedback, and insights to drive improvement and maintain high-quality standards.

7. Stakeholder Engagement: We actively engage with employees, clients, partners, and communities to communicate our commitment to quality and seek input for continuous enhancement.

8. Last Signed Off: This Quality Policy was last signed off on 14th February 2022 by Valentine Adejoh, Chief Business Officer, reaffirming Novateur’s commitment to delivering uncompromising quality.

Conclusion: Novateur and its brands are dedicated to excellence in every facet of our operations. This policy reflects our unwavering commitment to quality, continuous improvement, and the delivery of exceptional products and services that exceed the expectations of our stakeholders.

Policy Statement: Novateur and its affiliated brands are deeply committed to ensuring the health, safety, and well-being of our employees, clients, partners, and the environment in which we operate. This Health, Safety, and Environment (HSE) Policy underscores our dedication to maintaining the highest standards of HSE practices, promoting a safe work environment, and minimizing our environmental impact.

Scope: This policy applies to all entities under the Novateur umbrella, including its brands, and encompasses all operations, processes, products, and services.

Limitations and Exclusions: While we strive for comprehensive health, safety, and environmental standards, certain factors beyond our control, such as unforeseen emergencies or acts of nature, may impact our ability to implement certain initiatives. Additionally, this policy does not cover actions and practices of third-party suppliers or service providers. However, we are committed to collaborating with partners who prioritize similar HSE values.

Policy Elements:

1. Employee Health and Safety: Novateur places the utmost importance on the health, safety, and well-being of our employees. We provide a safe and conducive work environment that complies with all relevant health and safety regulations.

2. Incident Prevention: We are dedicated to preventing accidents, injuries, and illnesses through proactive measures, risk assessments, safety training, and continuous improvement of safety protocols.

3. Environmental Stewardship: Novateur is committed to minimizing our environmental impact through responsible resource management, waste reduction, energy efficiency, and sustainable business practices.

4. Compliance with Regulations: We adhere to all applicable health, safety, and environmental laws and regulations, as well as industry standards and best practices.

5. Emergency Preparedness: We maintain robust emergency response plans to address unforeseen incidents, ensuring the safety of our employees, clients, and communities.

6. Responsible Procurement: Novateur prioritizes suppliers and partners who share our commitment to HSE practices and responsible sourcing, promoting products and services that align with our values.

7. Stakeholder Engagement: We engage with employees, clients, partners, and communities to raise awareness about HSE practices and encourage collective responsibility for health, safety, and environmental preservation.

8. Continuous Improvement: We continuously evaluate and enhance our HSE practices through regular reviews, assessments, and adaptation of policies to address evolving challenges.

Last Signed Off: This Health, Safety, and Environment (HSE) Policy was last signed off on 14th February 2022 by Valentine Adejoh, Chief Business Officer, affirming Novateur’s unwavering commitment to HSE standards and practices.

Conclusion: Novateur and its brands prioritize the health, safety, and environment of all stakeholders. This policy reflects our dedication to maintaining a safe work environment, preventing incidents, and promoting responsible environmental stewardship, ensuring a sustainable and secure future for everyone.

Policy Statement: Novateur and its affiliated brands are deeply committed to environmental sustainability and responsible stewardship of our planet’s resources. This Environmental Sustainability Policy reflects our dedication to minimizing our environmental impact, promoting sustainable practices, and contributing to a greener future for our organization, stakeholders, and the global community.

Scope: This policy applies to all entities under the Novateur umbrella, including its brands, and covers all operations, processes, products, and services.

Limitations and Exclusions: While we strive for comprehensive environmental sustainability, certain factors beyond our control, such as regulatory changes or limited availability of sustainable alternatives, may impact our ability to implement certain initiatives. Additionally, this policy does not cover actions and practices of third-party suppliers or service providers. However, we are committed to collaborating with partners who share our sustainability values.

Policy Elements:

1. Environmental Commitment: Novateur is dedicated to minimizing its carbon footprint, conserving natural resources, and reducing waste throughout all aspects of its operations.

2. Sustainable Practices: We will actively promote and implement sustainable practices in areas including energy consumption, waste reduction, water conservation, and responsible sourcing.

3. Emissions Reduction: Novateur aims to decrease greenhouse gas emissions by employing energy-efficient technologies, reducing travel-related emissions, and optimizing operational processes.

4. Responsible Procurement: We will prioritize suppliers and partners who demonstrate environmental responsibility and adhere to sustainable practices, while promoting the use of eco-friendly materials and products.

5. Waste Management: We will reduce, reuse, and recycle materials wherever possible, striving to minimize landfill waste and promoting responsible waste disposal.

6. Conservation Efforts: Novateur will support biodiversity and ecosystem preservation by minimizing negative impacts on local environments and promoting conservation initiatives.

7. Stakeholder Engagement: We will engage and collaborate with employees, clients, partners, and communities to raise awareness about environmental sustainability and encourage shared responsibility.

8. Continuous Improvement: We are committed to continuous improvement through regular assessment, review of sustainability goals, and adaptation of practices to align with emerging environmental challenges.

Last Signed Off: This Environmental Sustainability Policy was last signed off on 14th February 2022 by Valentine Adejoh, Chief Business Officer, affirming Novateur’s dedication to environmental responsibility and sustainable business practices.

Conclusion: Novateur and its brands are determined to contribute positively to environmental sustainability. This policy underscores our commitment to fostering a greener future, embracing sustainable practices, and inspiring positive change within our organization and beyond.

Policy Statement: Novateur and its affiliated brands are committed to maintaining a safe, respectful, and inclusive work environment that is free from all forms of sexual harassment, exploitation, and abuse. This Prevention of Sexual Harassment, Exploitation, and Abuse (PSHEA) Policy reinforces our dedication to creating a workplace that promotes dignity, equality, and mutual respect among all employees, clients, partners, and stakeholders.

Scope: This policy applies to all entities under the Novateur umbrella, including its brands, and covers all employees, contractors, clients, partners, and stakeholders.

Limitations and Exclusions: While we are fully committed to preventing and addressing sexual harassment, exploitation, and abuse, this policy may not cover incidents that occur outside the workplace or during activities not directly related to Novateur’s business operations. Additionally, any claims involving third parties not under the direct purview of Novateur may require separate resolution processes.

Policy Elements:

1. Zero Tolerance Approach: Novateur maintains a zero-tolerance stance towards sexual harassment, exploitation, and abuse in any form. All incidents will be treated seriously and addressed promptly and impartially.

2. Prohibition of Behavior: Any form of unwelcome sexual advances, comments, requests for sexual favors, or any conduct of a sexual nature that creates a hostile, intimidating, or offensive environment is strictly prohibited.

3. Reporting Mechanism: Employees, clients, partners, and stakeholders are encouraged to report incidents of sexual harassment, exploitation, or abuse. Reporting can be done through designated channels, ensuring confidentiality and protection against retaliation.

4. Confidentiality and Non-Retaliation: Reports of sexual harassment, exploitation, or abuse will be handled discreetly, maintaining the confidentiality of all parties involved. Retaliation against those who report incidents or cooperate in investigations is strictly prohibited.

5. Investigation and Resolution: All reported incidents will be thoroughly investigated in a fair, unbiased, and timely manner. Appropriate corrective actions will be taken based on the outcome of the investigation.

6. Prevention and Awareness: Novateur is committed to preventing incidents of sexual harassment, exploitation, and abuse through awareness campaigns, training programs, and ongoing communication.

7. Support Services: Support services will be made available to those who have been subjected to sexual harassment, exploitation, or abuse. These services may include counseling, legal assistance, and other resources.

8. Disciplinary Measures: Individuals found responsible for engaging in sexual harassment, exploitation, or abuse will face disciplinary measures in accordance with Novateur’s established policies.

Last Signed Off: This Prevention of Sexual Harassment, Exploitation, and Abuse (PSHEA) Policy was last signed off on 14th February, 2022 by Valentine Adejoh, Chief Business Officer, reaffirming Novateur’s commitment to maintaining a safe and respectful workplace.

Conclusion: Novateur and its brands are dedicated to fostering an environment that upholds dignity, respect, and equality for all. This policy underscores our unwavering commitment to preventing sexual harassment, exploitation, and abuse within our organization and among our stakeholders.

Policy Statement: Novateur and its affiliated brands are unwavering in our commitment to combatting modern slavery and human trafficking in all forms. This Modern Slavery Act Policy reflects our dedication to upholding the highest ethical standards and ensuring that our operations, supply chains, and interactions are free from any involvement in such abhorrent practices. Through transparency, due diligence, and collaboration, we strive to eradicate modern slavery from our organization and contribute to a just and equitable global community.

Scope: This policy applies to all entities under the Novateur umbrella, including its brands, and covers all aspects of our operations, supply chains, partnerships, and engagements.

Limitations and Exclusions: While we are committed to preventing modern slavery and human trafficking, certain factors beyond our control, such as indirect suppliers’ practices, may pose challenges in ensuring absolute compliance. This policy does not cover actions and practices of third-party suppliers or service providers. However, we are dedicated to collaborating with partners who share our commitment to eradicating modern slavery.

Policy Elements:

1. Zero Tolerance Approach: Novateur maintains a zero-tolerance stance towards modern slavery and human trafficking. We are committed to preventing, detecting, and addressing any involvement in such practices within our operations and supply chains.

2. Supply Chain Due Diligence: We engage in thorough due diligence to identify and assess the risk of modern slavery within our supply chains, promoting transparency and responsible practices.

3. Supplier Engagement: We collaborate with suppliers and partners who uphold ethical standards and adhere to responsible sourcing practices, fostering a community dedicated to eradicating modern slavery.

4. Employee Awareness and Training: We provide training and resources to employees, raising awareness about the signs of modern slavery and equipping them to report any suspicions.

5. Reporting and Investigation: Novateur is committed to promptly investigating any reported instances of modern slavery or human trafficking, ensuring appropriate action is taken in accordance with the law.

6. Continuous Improvement: We continuously evaluate and enhance our policies, procedures, and practices to effectively prevent and combat modern slavery, adapting to evolving challenges.

7. Stakeholder Engagement: We engage with employees, clients, partners, and communities to raise awareness about modern slavery, promoting collective responsibility for its eradication.

8. Last Signed Off: This Modern Slavery Act Policy was last signed off on 14th February 2022 by Valentine Adejoh, Chief Business Officer, affirming Novateur’s unwavering commitment to preventing modern slavery and human trafficking.

Conclusion: Novateur and its brands are dedicated to upholding human rights and ethical standards. This policy underscores our commitment to eradicating modern slavery from our organization, supply chains, and partnerships, and contributing to a world free from exploitation.

Policy Statement: Novateur and its affiliated brands are steadfast in our commitment to maintaining the highest standards of integrity, transparency, and ethical conduct in all aspects of our operations. This Anti-Bribery and Anti-Corruption Policy reflects our dedication to preventing bribery, corruption, and unethical practices in our organization, supply chains, and interactions. Through stringent measures, vigilance, and collaboration, we strive to ensure that our business operations remain untainted by bribery and corruption, fostering a trustworthy and responsible business environment.

Scope: This policy applies to all entities under the Novateur umbrella, including its brands, and encompasses all operations, processes, products, services, and interactions.

Limitations and Exclusions: While we are unwavering in our commitment to preventing bribery and corruption, certain factors beyond our control may pose challenges in monitoring third-party interactions. Additionally, this policy does not cover actions and practices of third-party suppliers or service providers. However, we are dedicated to collaborating with partners who share our commitment to ethical business practices.

Policy Elements:

1. Zero Tolerance Approach: Novateur maintains a zero-tolerance stance towards bribery, corruption, and unethical conduct. We are committed to preventing, detecting, and addressing any involvement in such activities within our organization and interactions.

2. Compliance with Laws: We uphold all applicable anti-bribery and anti-corruption laws and regulations, ensuring that our operations are conducted in strict adherence to ethical standards.

3. Transparent Financial Transactions: We promote transparency in financial transactions, ensuring that all dealings are accurately recorded, documented, and free from any illicit payments or bribes.

4. Due Diligence: Novateur engages in due diligence to assess the risk of bribery and corruption in our interactions, including those with third-party suppliers and partners.

5. Reporting and Investigation: We provide clear reporting mechanisms for employees to report any suspicions or incidents of bribery or corruption, and we are committed to investigating such reports thoroughly and impartially.

6. Supplier Engagement: We collaborate with suppliers and partners who share our commitment to ethical business practices, upholding transparency and integrity in all interactions.

7. Employee Training: We provide training and resources to employees, raising awareness about the signs of bribery and corruption and equipping them to report any suspicions.

8. Continuous Improvement: We continuously assess and improve our policies and practices to effectively prevent bribery and corruption, adapting to evolving challenges.

9. Last Signed Off: This Anti-Bribery and Anti-Corruption Policy was last signed off on 14th February 2022 by Valentine Adejoh, Chief Business Officer, reaffirming Novateur’s commitment to maintaining a corruption-free business environment.

Conclusion: Novateur and its brands are dedicated to ethical business conduct. This policy underscores our commitment to preventing bribery and corruption, fostering transparency, and upholding integrity in all our operations and interactions.

If you have any inquiries, concerns, or need to report a breach of any of our policies, please do not hesitate to contact us. You can reach out to our dedicated Compliance Team at compliance@novateur.ng. Your feedback is essential in upholding our commitment to ethical practices and ensuring a responsible and transparent business environment.