Leadership Values
There are many people in the Novateur family. We cross timezones, continents, languages and cultures. Our Leadership Values are a guide to how we believe we should behave. How our teams should work together. How we should interact with our partners. How we should treat one another. A playbook for doing things right. And more importantly, doing the right things
MESSAGE FOR OUR PARTNERS
You’ve chosen to partner with Novateur, Thanks. We want you to feel confident you’ve chosen a partner who values you and treats you with respect. If you’d like to implement these values in your own business, be our guest. But that’s not why we’ve shared them with you. We want you
to know how we expect our teams to work with you
MESSAGE FOR OURcOLLEGUES
You’ve chosen to partner with Novateur, Thanks. We want you to feel confident you’ve chosen a partner who values you and treats you with respect. If you’d like to implement these values in your own business, be our guest. But that’s not why we’ve shared them with you. We want you to know how we expect our teams to work with you
LET'S START WITH “WHY
Our business is complex. There are lots of different parts, which we all have to work together. People join Novateur from different backgrounds, with different levels of experience, and to do different jobs. You’re not a cog in the machine You’re here to make a difference. To help us grow. To prepare us for the future. And we think it’s important you know where we are
trying to go.
DOES IT FIT OUR VISION
we will share our vision. It is not a to-do list. It is not a set of instructions. It is not a “how-to” guide. It is not a meaningless waffle about exceeding customer expectations. Let’s face it, customers expect and deserve a lot. When you’re deciding whether or not to do something, simply ask yourself “does this move us closer to our vision?” If it does, let’s consider it. If not, let’s leave it – it’s a distraction.
Our Vision
To be Africa’s most innovative service brand, helping businesses success with Printing, Visual Solutions, Promotional Products, Business Operations Systems and value creation and delivery. Our Core Value of Collaboration, Innovation, Value Creation, Integrity & Customer Satisfaction are our guiding principles for which we keep our partners & stakeholders in good stead.
Always Start With the Client
We make it a priority to understand our client. We always start with what they need. Whatever the channel, in any case our products must fit those needs. We remind ourselves that the client pays our salary. Without them we do not have a business
Roll Your Sleeves Up
Nothing is beneath you. Operate at all levels. try to understand how everything works above and below. Get stuck in when you need to.
Earn The Right
Respect is earned. your title means nothing.It’s who you are and how you act that determines your leadership credentials.
Prove Your Self Wrong
You are a product of your beliefs. Dont trust them. Seek out other opinions to disprove your beliefs.
Clone Yourself
Your most potent activity is enabling others to do your job, better than you can. Leaders build Leaders
Always Be Learning
Take responsibility for your own learning and development. Get an external perspective. Read extensively. Be inspired. Watch and reply.
Be Brave
If it scares you, it means you should do it. A comfortable zone is a beautiful place but nothing grows there. Get out. Be brave every single day
Know when to laugh
We spend more time at work than at home. Create the environment you want to work in. Use humor and fun to motivate and diffuse difficult situations
Move Fast Fail Fast
Most decisions are not final. They can be reversed. Trust your instincts and make decisions. When the facts or data change adapt your decision. Someone who doesn’t U-turn occasionally ends up in the canal.
Act with Integrity
Your every interaction is branded as novateur. You are our unelected spokesperson. You hold our reputation in your fingers and mouth. Handle it with care.
Be Candid
Tell it like it is with respect and humility. Sugar coating or dumbing down is worse than the fast and honest truth. placating people with what they want to hear is mean
Disagree then Commit,
Complaining is not a strategy, Have a backbone. Argue your point. Then accept the decision even if it didn’t go your way. Get behind the decision and do your bit to make it happen.
Make It Happen
You have a role. You have responsibilities. Excuses are for other companies. Deliver the results. Discuss your challenges and seek early support to meet your commitments. If we don’t know we don’t wing it or bluff.
Think Like an Owner
You have ownership for delivering results. But ownership extend to thinking like you own the whole business. ” Not my job” does not fit here. Do what it takes
Be Frugal
Spend like it is your own money. Travel off-peak. Seek value. Challenge waste. Share. Reuse
Share quickly, Kill quickly
Done is better than perfect. Show prototypes, mockups, and half-baked ideas on time. Get feedback. iterate. or stop. Better to kill an idea in the lab than after moths of fine tuning and crafting
Know the Risk
Upset the status quo. Shake things up. Change stuff but not at 5 pm on a Friday. There is a difference between risk-taking and being lackadaisical. Be prepared for a fallout of communication or release.
Got Their Back
It is a though world out there. We are all on the same side. we’re all on the same team. Channel your energy into making things happen. Look out for each other
Yes we can
The starting point is always “yes we can”. work from there and find a way until it becomes “yes we did”.
